Terms and Conditions

Last Updated: 09/26/2024

Welcome to the official website of Service Minds, LLC d/b/a Benjamin Franklin Plumbing (“Company,” “we,” “us,” or “our”). By using our website and services, you agree to comply with and be bound by the following terms and conditions (“Terms”). If you do not agree to these Terms, you must not use this website or our services.

1. Services

Benjamin Franklin Plumbing provides plumbing installation and repair services (collectively, the “Services”). The information provided on this website is for informational purposes only and does not constitute a binding contract until a service agreement is signed by both parties.

2. Website Use

  • You must be at least 18 years old to use this website.
  • You agree to use the website only for lawful purposes and in accordance with these Terms.
  • We reserve the right to suspend or terminate your access to the website if you violate these Terms or engage in any conduct detrimental to the website or its users.

3. Intellectual Property

All content, design, graphics, logos, and trademarks displayed on this website are owned by or licensed to Benjamin Franklin Plumbing. You may not reproduce, distribute, modify, or exploit any of the materials on this website without our prior written consent.

4. Service Appointments and Cancellations

  • You may request an appointment through our website or by contacting us directly. However, all appointments are subject to confirmation by us.
  • You must provide accurate and complete information when booking a service.
  • If you need to cancel or reschedule an appointment, you must notify us at least 24 hours in advance.
  • We reserve the right to cancel or reschedule appointments due to unforeseen circumstances, and we will make every effort to notify you promptly in such cases.

5. SMS/MMS Terms & Conditions

  • Program description: When opted-in, you will receive text messages (SMS/MMS) to your mobile number. These kinds of messages may include response to a quote, estimate, or service inquiry, real-time texts to ask and answer questions about our services and pricing, appointment scheduling and confirmations, feedback requests, project updates, follow up.
  • Frequency: The Program involves recurring mobile messages, and additional mobile messages may be sent based on your interaction with Us.
  • Opt-out: You can cancel the SMS service at any time. Just reply back with “STOP”. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
  • Help: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected].
  • Interruption: Carriers are not liable for delayed or undelivered messages
  • Cost: As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
  • Privacy: If you have any questions regarding privacy, please read our privacy policy

6. Payment Terms

  • All payments for services rendered must be made in accordance with the terms outlined in the service agreement.
  • We accept various payment methods, including credit card, debit card, and cash, subject to our discretion.
  • Invoices are due upon receipt unless otherwise agreed in writing. A late fee may be applied to overdue payments.

7. Disclaimers

  • The information provided on this website is for general informational purposes only. We do not guarantee the accuracy, completeness, or usefulness of the information.
  • Our services are provided “as is” and “as available,” without any warranties of any kind, either express or implied. We do not guarantee that the website or our services will be error-free, uninterrupted, or secure.

8. Limitation of Liability

To the fullest extent permitted by law, Benjamin Franklin Plumbing shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, arising from your use of the website or our services, even if we have been advised of the possibility of such damages.

9. Indemnification

You agree to indemnify, defend, and hold harmless Benjamin Franklin Plumbing, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorney fees) arising out of your violation of these Terms or your use of our services.

10. Privacy Policy

Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Governing Law

These Terms and any disputes arising out of or related to your use of this website or our services shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

12. Changes to the Terms

We may update these Terms from time to time. Any changes will be effective immediately upon posting to the website, and your continued use of the website after such changes indicates your acceptance of the new terms.

13. Contact Information

If you have any questions or concerns about these Terms or our services, please contact us at:

Service Minds, LLC
624 67th Street, Circle East
Bradenton, Fl 34208
serviceminds.com